Return Policy

No one wants surprises, so please read our return policy :) 

Please contact us as soon as possible at customerservice@twistedlabel.ca for a return authorization number and instructions, if you are needing to return.

We accept returns under the following conditions:

🧡Immediate manufacturer defect upon receiving your item. You must notify us within 3 days of receiving your product regarding a manufacturers defect. 

🧡Returns are now accepted if receive back within 30 days of the purchase date ON FULL PRICE ITEMS ONLY!!

🧡All Returns need to have a return authorization number (RA#) .Please shoot us a quick email if you need to request a return (customerservice@twistedlabel.ca) 

🧡All returning shipment charges are at customer’s expense

🧡No cash refunds. Exchange or Store Credit only on regular priced purchases.

🧡Sorry, but returns will not be processed on weekends. Only Monday to Friday (during business hours).

Final Sale Items ….

🧡Sale and Discounted items are final sale. No Exchange or Store Credit.

🧡All Preorders

🧡All earrings , bralettes, bodysuits and intimates are Final Sale for hygienic reasons. 

Please use the form below to contact us for a return authorization or email customerservice@twistedlabel.ca , as we will be more than happy to help.